FAQs

General Questions

1. Can I purchase products from a physical store?

  • We do not have a physical store; our products are available exclusively online, accessible 24/7 on our website.

2. How do you protect my data?

  • We prioritize your privacy and security, using industry-standard security measures like SSL encryption and secure order forms to protect your personal information. For more details, please see our privacy policy.

3. Is it legal to sell prescription medicines online?

  • Yes, it’s legal to sell prescription medicines online, excluding narcotics and certain regulated items. Our medicines are legal and comply with regulations, sourced from reputable pharmaceutical companies or directly from manufacturers.

4. What does “Generic” mean?

  • Generic medicines have the same active ingredients as branded medications and are produced after the original patent expires. They are effective and more affordable due to lower production costs.

Shipping and Delivery Questions

5. What are your shipping charges?

  • For standard delivery, we charge a fee of $10, while express shipping is available at $16 for those needing faster delivery. Additionally, we are delighted to offer complimentary shipping on all orders exceeding $75, ensuring a more cost-effective shopping experience for our valued customers.

6. What shipping methods do you use?

  • We primarily utilize Australia Post for our shipping needs, offering both express and standard parcel services to accommodate your preferences and ensure timely and dependable delivery of your orders.

7. Why hasn’t my product been shipped?

  • We ship products promptly after payment confirmation. If payment was recent, there might be a delay due to bank clearance.

8. How long does shipping take?

  • We provide an estimated delivery time upon shipment and keep customers updated throughout the process. Contact our customer support for further details if needed.

9. What is the expected delivery time for my order?

  • We ship your order within 12 to 24 hours after confirming your payment. The usual delivery time ranges from 2 to 8 business days. For more specific information on delivery times, please visit the Shipping page.

How to Place an Order

10. How do I navigate the website to order?

  • Browse our website to find and add products to your cart. For unavailable products or assistance, email [email protected].

11. How do I register or log in?

  • On the ‘Checkout’ page, you can either register as a new customer or log in if you’re returning. Contact our support at [email protected] for any registration issues.

12. What happens after I place an order?

  • Your order is packed and shipped promptly. If there’s a delay, we’ll notify you. We strive for timely delivery and customer satisfaction.

13. How can I track my order?

  • Tracking details are updated in your account once shipped. Not all orders may be traceable immediately due to customs. Contact us for shipment issues.

14. What if there are issues with the delivered product?

  • If there are problems post-delivery, contact our customer support for assistance.

Payment Questions

15. What payment methods do you accept?

  • We accept Bank Wire Transfer, VISA/MASTERCARD, Paypal, Afterpay, and Bitcoin.

16. Are there additional charges or hidden costs?

  • We practice transparent pricing with no hidden costs. You pay only the displayed price.