Returns and Refunds Policy

Returns Policy

Medication Returns

  • Consistency with Legal Standards: We cannot accept returns of medications that have been correctly shipped as per a customer’s online order and meet our quality standards.

Prescription Changes

  • Return/Exchange Restrictions: Returns or exchanges for medications are not possible if your prescription is changed or modified by your doctor. Prior consultation with your physician is advised before placing an order.

Damaged Shipments

  • Immediate Assistance: For shipments received in a damaged condition, contact our Customer Care department immediately. We are dedicated to resolving these issues to your satisfaction.

Refund Policy

Non-Delivery and Damaged Goods

  • Investigation and Refund Process: If your order does not arrive within the specified timeframe or is damaged upon arrival, we will conduct a thorough investigation. Refunds will be issued for undelivered or damaged items, with charges only for items received.

Faulty or Unsatisfactory Medications

  • Resolution Options: For medications that are damaged, faulty, or of unsatisfactory quality, we offer either a replacement package or a refund. Note: Refund amounts may be adjusted based on policy compliance.

Delayed Orders

  • Notification Procedure: Notify us by raising a ticket for orders not delivered within the promised period. We prioritize prompt and efficient resolution of concerns.

Additional Policies

Extended Return Period

  • 30-Day Window: Aligning with industry standards, we offer a 30-day return or exchange period from the purchase date for non-prescription products, ensuring customer flexibility.

Specific Non-Returnable Items

  • Item Exceptions: Items such as gift cards, prepaid cards, and certain health care or personal care products are not eligible for return. We advise checking eligibility before purchase.

Receipt and Identification for Returns

  • Process Facilitation: Retain your receipts for easy returns. Without a receipt, returns may still be processed with valid photo I.D., as per our return policy terms.

Condition of Returned Items

  • Item State Preference: We prefer items to be unopened and unused, but make allowances, particularly for faulty products, to ensure customer satisfaction.

Online Purchase Returns

  • Return Methods: Online purchases can be returned via mail or in person. For mail returns, contact us in advance for proper processing.

Payment Method Specific Returns

  • PayPal Transactions: Returns for purchases made via PayPal will be processed as store credit or refunded to your PayPal account, depending on individual circumstances.

Through these policies, KOJA – Kamagra Oral Jelly Australia is committed to upholding the highest standards of customer service and satisfaction. Your feedback is invaluable to us in our ongoing efforts to enhance our services.